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	<title>Comments on: Usability testing and sticky spoons</title>
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	<link>http://www.goodusability.co.uk/2010/04/usability-testing-and-sticky-spoons/</link>
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		<title>By: sue</title>
		<link>http://www.goodusability.co.uk/2010/04/usability-testing-and-sticky-spoons/comment-page-1/#comment-3530</link>
		<dc:creator>sue</dc:creator>
		<pubDate>Tue, 01 Feb 2011 16:12:18 +0000</pubDate>
		<guid isPermaLink="false">http://www.goodusability.co.uk/?p=2227#comment-3530</guid>
		<description>Yep. Karen has summarised how I&#039;d approach this. PLus, you waste less yogurt by it being left in the pot you pour from. The pots are sized according to their importance and the spoon is still visible loose on the flat top which has a cap on it to keep the spoon in. 

The noise (it can move about) and visibility of the spoon help people know it&#039;s there even if they miss &#039;spoon&#039; writing on the label you could use.

People can control the exact mix they want and get rid of one pot immediately if they pour all the crumble in so making it more transportable.</description>
		<content:encoded><![CDATA[<p>Yep. Karen has summarised how I&#8217;d approach this. PLus, you waste less yogurt by it being left in the pot you pour from. The pots are sized according to their importance and the spoon is still visible loose on the flat top which has a cap on it to keep the spoon in. </p>
<p>The noise (it can move about) and visibility of the spoon help people know it&#8217;s there even if they miss &#8216;spoon&#8217; writing on the label you could use.</p>
<p>People can control the exact mix they want and get rid of one pot immediately if they pour all the crumble in so making it more transportable.</p>
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		<title>By: David Hamill</title>
		<link>http://www.goodusability.co.uk/2010/04/usability-testing-and-sticky-spoons/comment-page-1/#comment-3524</link>
		<dc:creator>David Hamill</dc:creator>
		<pubDate>Sun, 09 Jan 2011 13:06:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.goodusability.co.uk/?p=2227#comment-3524</guid>
		<description>Hi Nichole, thanks for the comment. It&#039;s interesting you say that. You see people often don&#039;t read the instructions even if they say they do. This is why it&#039;s not good enough to ask people what they do. You need to observe them instead.

Take your comment for example. I asked at the bottom of this post what readers would do if they were in the designer&#039;s situation. You&#039;ve answered this by telling me what you&#039;d do in the situtation of the consumer. So you weren&#039;t really reading the instructions were you? 

Now you&#039;re asking us to believe that despite not reading the instructions for this debate that you&#039;d read the instructions for a yogurt pot. I&#039;m sorry to say it Nichole but I don&#039;t believe you would.</description>
		<content:encoded><![CDATA[<p>Hi Nichole, thanks for the comment. It&#8217;s interesting you say that. You see people often don&#8217;t read the instructions even if they say they do. This is why it&#8217;s not good enough to ask people what they do. You need to observe them instead.</p>
<p>Take your comment for example. I asked at the bottom of this post what readers would do if they were in the designer&#8217;s situation. You&#8217;ve answered this by telling me what you&#8217;d do in the situtation of the consumer. So you weren&#8217;t really reading the instructions were you? </p>
<p>Now you&#8217;re asking us to believe that despite not reading the instructions for this debate that you&#8217;d read the instructions for a yogurt pot. I&#8217;m sorry to say it Nichole but I don&#8217;t believe you would.</p>
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		<title>By: Nichole Davis</title>
		<link>http://www.goodusability.co.uk/2010/04/usability-testing-and-sticky-spoons/comment-page-1/#comment-3523</link>
		<dc:creator>Nichole Davis</dc:creator>
		<pubDate>Sun, 09 Jan 2011 06:06:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.goodusability.co.uk/?p=2227#comment-3523</guid>
		<description>I would poor the crumble on top of the yogurt and then mix and the spoon wouldn&#039;t end up under the yogurt. It is simply an issue with the instructions! :)</description>
		<content:encoded><![CDATA[<p>I would poor the crumble on top of the yogurt and then mix and the spoon wouldn&#8217;t end up under the yogurt. It is simply an issue with the instructions! <img src='http://www.goodusability.co.uk/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>By: Brian Davis</title>
		<link>http://www.goodusability.co.uk/2010/04/usability-testing-and-sticky-spoons/comment-page-1/#comment-2736</link>
		<dc:creator>Brian Davis</dc:creator>
		<pubDate>Wed, 20 Oct 2010 21:03:20 +0000</pubDate>
		<guid isPermaLink="false">http://www.goodusability.co.uk/?p=2227#comment-2736</guid>
		<description>to prevent a sticky spoon, i suggest using a sticky spoon...  allow me to explain (i didn&#039;t read all the posts so this may have already been mentioned.)

since the spoon is already placed in first, and in view (which is helpful for sales) why not glue it there with a non-toxic or edible glue (like the glue they use on the paper around a ice cream cone)

this would help to insure that the spoon STAYs in view for purchasing.  and that the spoon doesn&#039;t fall into the yogurt.  the user after completing &quot;step 4&quot; would then see the spoon and un-stick it and enjoy.</description>
		<content:encoded><![CDATA[<p>to prevent a sticky spoon, i suggest using a sticky spoon&#8230;  allow me to explain (i didn&#8217;t read all the posts so this may have already been mentioned.)</p>
<p>since the spoon is already placed in first, and in view (which is helpful for sales) why not glue it there with a non-toxic or edible glue (like the glue they use on the paper around a ice cream cone)</p>
<p>this would help to insure that the spoon STAYs in view for purchasing.  and that the spoon doesn&#8217;t fall into the yogurt.  the user after completing &#8220;step 4&#8243; would then see the spoon and un-stick it and enjoy.</p>
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		<title>By: Ben</title>
		<link>http://www.goodusability.co.uk/2010/04/usability-testing-and-sticky-spoons/comment-page-1/#comment-2703</link>
		<dc:creator>Ben</dc:creator>
		<pubDate>Wed, 30 Jun 2010 20:09:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.goodusability.co.uk/?p=2227#comment-2703</guid>
		<description>Good post Dave and I like your usage of the Yoghurt example to highlight an overall point.</description>
		<content:encoded><![CDATA[<p>Good post Dave and I like your usage of the Yoghurt example to highlight an overall point.</p>
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		<title>By: Karen</title>
		<link>http://www.goodusability.co.uk/2010/04/usability-testing-and-sticky-spoons/comment-page-1/#comment-2622</link>
		<dc:creator>Karen</dc:creator>
		<pubDate>Mon, 26 Apr 2010 09:39:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.goodusability.co.uk/?p=2227#comment-2622</guid>
		<description>I thoroughly enjoyed this article and even more, the commentary. I love this kind of thinking. Interestingly, I&#039;m a product designer-turned UX/visual designer and I see a couple of ways to resolve this.

1. Yogurt = big pot, Crumble = small pot. 
I agree with the folks above that the crumble compartment should be smaller than the yogurt. It creates the proper information hierarchy so-to-speak. Larger pot is the &quot;main area&quot;, smaller pot, &quot;secondary area&quot;. This is done at McDonald&#039;s with their yogurt parfait, at least here in the US, though the amount of crumbly part is IMO much to little. I like that crunch.

2. Make spoon out of divider material. 
To resolve the &quot;find the spoon&quot; exercise, it might be worthwhile to create a tear-out or pop-out spoon from the divider material itself. I know currently it&#039;s tin foil or aluminum, quite thin and too flimsy. But perhaps there&#039;s another equally food-safe, air-tight material that could be used to contain the crumble, that would be thin and strong enough to create a make-shift spoon from. I can see this acting something like those tins where you pull the tab and it creates and opening (this is usually found on drinkables but I&#039;ve seen on container for nuts too). What more if it could be biodegradable. They are making disposable spoons and other utensils out of potatoes now - taterware. It&#039;s quite strong. 

3. Turn the entire problem on it&#039;s head. Put the yogurt, crumble and spoon in concentric circular package or concentric in some way so that one plastic column is placed inside the outer pot.
 
Done by packing company:
1. Drop spoon in center, small cylinder. 
2. Fill with crumble. 
3. Fill outer cylinder with yogurt. Seal all accordingly. 

When ready to eat, open top and pull out center cylinder. Voila, all items in place. Stir to mix.

*There would need to be some way of course to seal the inside so that there&#039;s no seepage between the bottom inside, but I think this could be achieved. Alternative could also be to have the crumble fully contained in a pot that nests inside the yogurt pot, but keeping it tall would allow for a proper length spoon to sit inside vertically.</description>
		<content:encoded><![CDATA[<p>I thoroughly enjoyed this article and even more, the commentary. I love this kind of thinking. Interestingly, I&#8217;m a product designer-turned UX/visual designer and I see a couple of ways to resolve this.</p>
<p>1. Yogurt = big pot, Crumble = small pot.<br />
I agree with the folks above that the crumble compartment should be smaller than the yogurt. It creates the proper information hierarchy so-to-speak. Larger pot is the &#8220;main area&#8221;, smaller pot, &#8220;secondary area&#8221;. This is done at McDonald&#8217;s with their yogurt parfait, at least here in the US, though the amount of crumbly part is IMO much to little. I like that crunch.</p>
<p>2. Make spoon out of divider material.<br />
To resolve the &#8220;find the spoon&#8221; exercise, it might be worthwhile to create a tear-out or pop-out spoon from the divider material itself. I know currently it&#8217;s tin foil or aluminum, quite thin and too flimsy. But perhaps there&#8217;s another equally food-safe, air-tight material that could be used to contain the crumble, that would be thin and strong enough to create a make-shift spoon from. I can see this acting something like those tins where you pull the tab and it creates and opening (this is usually found on drinkables but I&#8217;ve seen on container for nuts too). What more if it could be biodegradable. They are making disposable spoons and other utensils out of potatoes now &#8211; taterware. It&#8217;s quite strong. </p>
<p>3. Turn the entire problem on it&#8217;s head. Put the yogurt, crumble and spoon in concentric circular package or concentric in some way so that one plastic column is placed inside the outer pot.</p>
<p>Done by packing company:<br />
1. Drop spoon in center, small cylinder.<br />
2. Fill with crumble.<br />
3. Fill outer cylinder with yogurt. Seal all accordingly. </p>
<p>When ready to eat, open top and pull out center cylinder. Voila, all items in place. Stir to mix.</p>
<p>*There would need to be some way of course to seal the inside so that there&#8217;s no seepage between the bottom inside, but I think this could be achieved. Alternative could also be to have the crumble fully contained in a pot that nests inside the yogurt pot, but keeping it tall would allow for a proper length spoon to sit inside vertically.</p>
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		<title>By: Marcus Tucker</title>
		<link>http://www.goodusability.co.uk/2010/04/usability-testing-and-sticky-spoons/comment-page-1/#comment-2619</link>
		<dc:creator>Marcus Tucker</dc:creator>
		<pubDate>Wed, 14 Apr 2010 16:49:48 +0000</pubDate>
		<guid isPermaLink="false">http://www.goodusability.co.uk/?p=2227#comment-2619</guid>
		<description>I suggest affixing the spoon with a little blob of weak glue (perhaps starch-based/edible) to the top surface of the foil on the bottom (yoghurt) compartment, and then simply ensure that the blurb on the packaging makes it clear that a spoon is included. That would solve the spoon problem.

However, there&#039;s also the bigger problem of the pouring-yoghurt-over-cereal being the wrong way round, and to solve that I&#039;d make the yoghurt pot larger and the cereal bit smaller.

The only caveat I can think of (other than packaging redesign) is that having a larger air gap in the yoghurt party might conceivably increase the rate of spoilage, but surely it&#039;s normal to fill such voids (as in the cereal compartment) with inert gas anyway?</description>
		<content:encoded><![CDATA[<p>I suggest affixing the spoon with a little blob of weak glue (perhaps starch-based/edible) to the top surface of the foil on the bottom (yoghurt) compartment, and then simply ensure that the blurb on the packaging makes it clear that a spoon is included. That would solve the spoon problem.</p>
<p>However, there&#8217;s also the bigger problem of the pouring-yoghurt-over-cereal being the wrong way round, and to solve that I&#8217;d make the yoghurt pot larger and the cereal bit smaller.</p>
<p>The only caveat I can think of (other than packaging redesign) is that having a larger air gap in the yoghurt party might conceivably increase the rate of spoilage, but surely it&#8217;s normal to fill such voids (as in the cereal compartment) with inert gas anyway?</p>
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		<title>By: Andy Irvine</title>
		<link>http://www.goodusability.co.uk/2010/04/usability-testing-and-sticky-spoons/comment-page-1/#comment-2618</link>
		<dc:creator>Andy Irvine</dc:creator>
		<pubDate>Wed, 14 Apr 2010 16:14:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.goodusability.co.uk/?p=2227#comment-2618</guid>
		<description>I think that you should not need to learn how to use a yoghurt pot. I&#039;m old-skool that way. I also reckon it&#039;s a pretty common error. One that should have been sorted.

As Charlie pointed out earlier, it&#039;s most probably the victim of over-prescriptive testing (if indeed it was tested).

I don&#039;t think it requires a solution that is expensive. Often these things are sorted with just language/labelling or a lovely picture to set expectations.

I&#039;m thinking of branching out into yoghurt pot design. Sounds fun.</description>
		<content:encoded><![CDATA[<p>I think that you should not need to learn how to use a yoghurt pot. I&#8217;m old-skool that way. I also reckon it&#8217;s a pretty common error. One that should have been sorted.</p>
<p>As Charlie pointed out earlier, it&#8217;s most probably the victim of over-prescriptive testing (if indeed it was tested).</p>
<p>I don&#8217;t think it requires a solution that is expensive. Often these things are sorted with just language/labelling or a lovely picture to set expectations.</p>
<p>I&#8217;m thinking of branching out into yoghurt pot design. Sounds fun.</p>
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		<title>By: ritchielee</title>
		<link>http://www.goodusability.co.uk/2010/04/usability-testing-and-sticky-spoons/comment-page-1/#comment-2617</link>
		<dc:creator>ritchielee</dc:creator>
		<pubDate>Wed, 14 Apr 2010 13:34:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.goodusability.co.uk/?p=2227#comment-2617</guid>
		<description>I agree with you it isn&#039;t perfect, and I liked your candid post.

Sometimes though, perfection doesn&#039;t ship.

They themselves may agree with you but had to toil over the options and costs.</description>
		<content:encoded><![CDATA[<p>I agree with you it isn&#8217;t perfect, and I liked your candid post.</p>
<p>Sometimes though, perfection doesn&#8217;t ship.</p>
<p>They themselves may agree with you but had to toil over the options and costs.</p>
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		<title>By: David Hamill</title>
		<link>http://www.goodusability.co.uk/2010/04/usability-testing-and-sticky-spoons/comment-page-1/#comment-2616</link>
		<dc:creator>David Hamill</dc:creator>
		<pubDate>Wed, 14 Apr 2010 11:22:36 +0000</pubDate>
		<guid isPermaLink="false">http://www.goodusability.co.uk/?p=2227#comment-2616</guid>
		<description>Strictly speaking I&#039;ve learned but it hasn&#039;t become the automatic way that I assemble my snack. Learning in this respect is useless unless it changes something.</description>
		<content:encoded><![CDATA[<p>Strictly speaking I&#8217;ve learned but it hasn&#8217;t become the automatic way that I assemble my snack. Learning in this respect is useless unless it changes something.</p>
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