Posted June 15th, 2009 by David Hamill
So you’ve got a lovely website where your customers can get all sorts of useful information. But sometimes they just want to call you or email you with a question. The approach you take to being contacted can have a big effect on customers’ perceptions of your organisation. In this post, I discuss contact details […]
Tags: forms, navigation, web writing
Posted April 6th, 2009 by David Hamill
I recently wrote an article for UXBooth about call-to-action buttons. In the article, I discuss the following factors: Prioritisation Language Positioning Colour Size Restraint You’ll need to read the article on the UXBooth website if you want to get access to those pearls of wisdom.
Tags: e-commerce, forms, navigation, shameless self-publicity
Posted March 17th, 2009 by David Hamill
Nobody likes filling out web forms, so a good form is one that can be completed quickly and easily. One feature that helps people do this, is the address finder that pre-populates the address fields using a postcode. If you do it well, adding an address finder will improve the user experience of your forms. […]