Using good sub-headers will help your users find the information they are looking for. It’s like navigation but without the clicking and the cool roll-over effects.
Sub-headers help users decide whether to stay
Your web pages will not be read word for word. In many cases your user is looking for a single piece of information. He’s [...]
Tags: navigation, tips, trigger words, web writing
Many UK TV broadcasters now have catch up TV on their websites. I’ve worked on a few of these projects myself. Images tend to feature heavily in the design of such sites and are usually pretty useful. When you’re looking for your favourite programme it can be easier to find it when images are well-used [...]
Tags: catch-up TV, navigation, tips, trigger words
Whether you’re carrying out your own test or a specialist is doing it for you, there are a few tasks I that recommend you avoid.
Free browse
The free browse task is when the facilitator just asks the participant to just spend a few minutes looking around the site. People often make it the first task in [...]
Tags: eyetracking, tasks, tips, Usability testing
Usability testing is the Champagne of user research. It doesn’t get much better than watching real people using your website. However like Champagne, usability testing is expensive. It also takes a while to organise, carry out and present the results.
If usability testing is Champagne then an expert usability review is Cava. It is cheaper and [...]
Tags: expert reviews, heuristic evaluations, tips
I'm a freelance usability consultant.
I'm based in Scotland, in between Edinburgh and Glasgow. But I work all over the place.
